1. Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, you may return it within [insert time frame, e.g., 30 days] from the date of receipt, provided the following conditions are met:

  • The item must be unused, undamaged, and in its original packaging.
  • The item must be returned with the original receipt or proof of purchase.
  • Certain items, such as personal hygiene products, may not be eligible for return due to health and safety reasons.

2. How to Return Items
To initiate a return, please follow these steps:

  1. Contact our customer service team at [insert contact email] to request a return authorization.
  2. Package the item securely in its original packaging.
  3. Ship the item to the return address provided by our customer service team.

3. Refund Policy
Once we receive your returned item, we will inspect it to ensure it meets the conditions stated above. If the return is approved, a refund will be issued to the original payment method within [insert time frame, e.g., 7–10 business days].
Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).

4. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at [insert email address] with a photo of the damaged item. We will issue a full refund or send a replacement, at no extra cost to you.

6. Late or Missing Refunds
If you haven’t received your refund yet, please first check with your bank or credit card company, as it may take some time before the refund is officially posted. If you still have not received your refund after [insert time frame, e.g., 10 business days], please contact us at [insert contact email].

7. Non-Returnable Items
Certain types of products are exempt from returns, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a return, please contact us at:
Email: ccscoops2026@outlook.com
Phone: 13065423797
Address: A22-C28, Minsheng Yijing, Ancun Committee, Haicheng Economic and Technological Development Zone, Anshan City, Liaoning Province, China.