This Team & Services Policy explains how we provide customer support and services, what you can expect from our team, and the rules that help ensure efficient, fair communication for all customers.

Company: Yiibao Clothing Trading Company, Xinghai District, Haicheng City
Website: https://yyybao.com/
Email: ccscoops2026@outlook.com
Phone: +86 13065423797
Address: Ancun Committee, Haicheng Economic and Technological Development Zone, Anshan City, Liaoning Province, People’s Livelihood Art Scene A22-C28

1. Our Service Commitment

We aim to deliver:

  • Clear and timely responses to customer inquiries
  • Honest product information and order updates
  • Practical solutions for issues such as sizing, shipping, returns, and refunds
  • Respectful and professional communication

Our goal is to make your shopping experience smooth and reliable.

2. Customer Support Channels

We provide support through:

For faster service, please include:

  • Order number (if available)
  • Full name and email used for the order
  • Product name/SKU and issue description
  • Photos/videos (for damaged/incorrect items)

3. Service Hours & Response Time

Service Hours: [Insert your business hours, e.g., Monday–Saturday, 9:00–18:00 (China Time)]

Typical Response Time:

  • Email inquiries: within 1–2 business days
  • Order-related urgent matters: we prioritize and respond as soon as possible

Please note: During holidays, peak seasons, or high inquiry volume, response times may be longer.

4. Order Support Scope

We can assist with:

  • Product details and size recommendations (based on provided measurements)
  • Order status updates and tracking guidance
  • Address changes (before shipment)
  • Missing items, incorrect items, or damaged delivery claims
  • Returns, exchanges, and refunds (subject to our Refund & Returns Policy)

We may not be able to assist with:

  • Issues caused by incorrect address information provided by the customer
  • Delays caused by customs, weather, or local carrier disruptions (we will still help coordinate)
  • Requests that violate laws, payment platform rules, or our site policies

5. After-Sales Service Standards

5.1 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:

  • Order number
  • Clear photos/videos showing the issue and packaging label
    We will review and offer a reasonable solution (replacement, partial refund, or return/refund, depending on the case).

5.2 Missing Items

If an item is missing, please contact us within 7 days of delivery. We will verify shipment records and assist accordingly.

6. Fair Use & Communication Guidelines

To ensure fair and efficient support:

  • Please communicate respectfully and avoid abusive language, threats, or harassment.
  • Do not send repeated messages within a short time frame; it slows down processing.
  • We may refuse service or limit communication if abusive behavior occurs.
  • Any attempted fraud (false claims, manipulated evidence, chargeback abuse) may result in account restrictions and reporting to relevant parties.

7. Accuracy of Information

We strive to keep product information accurate, including:

  • Descriptions, photos, and size charts
    However, due to lighting, display differences, and manufacturing tolerances, slight variations may occur.

If you are unsure about sizing, please provide your measurements and we will recommend the best fit—final selection remains the customer’s decision.

8. Policy Updates

We may update this Team & Services Policy from time to time to improve service and comply with operational needs. Updates will be posted on the Site with a new “Effective Date.”

9. Contact Us

For any questions about our service or support: