Orders
1) How do I place an order?
Choose your product, select size/color (if applicable), add to cart, then proceed to checkout. You’ll receive an order confirmation email after payment is completed.
2) Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we may be able to update or cancel it. Please contact us as soon as possible with your order number. Once shipped, we cannot cancel the order.
3) I entered the wrong shipping address. What should I do?
Contact us immediately with your order number and the correct address. Address changes are only possible before shipment.
Payment
4) What payment methods do you accept?
We accept payment methods shown at checkout. Availability may vary by country/region.
5) Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. We do not store your full payment card details on our servers.
Shipping & Delivery
6) Do you ship internationally?
Yes, we ship to many countries/regions. Shipping options and fees will be displayed at checkout.
7) How long does shipping take?
Delivery times vary by destination and shipping method. Typical delivery estimates are shown at checkout, but customs or local carrier delays may occur.
8) How can I track my order?
Once your order ships, we’ll send you a shipping confirmation email with tracking information (if available).
9) Why is my tracking status not updating?
Tracking may take 24–72 hours to update after shipment. Some carriers update less frequently. If tracking hasn’t updated for an extended period, contact us with your order number.
10) Will I need to pay customs duties or import taxes?
Customs duties/taxes depend on your local regulations and are typically the customer’s responsibility. We recommend checking with your local customs office for details.
Products & Sizing
11) How do I choose the right size?
Please refer to the size chart on the product page. If you’re unsure, send us your measurements (height, weight, bust/chest, waist, hips) and we’ll recommend a size.
12) Do product colors look exactly the same as in photos?
We try to display colors as accurately as possible. However, lighting and screen settings may cause slight differences.
13) What if the item doesn’t fit?
You may request a return or exchange according to our Refund & Returns Policy. Please contact us with your order number for instructions.
Returns & Refunds
14) What is your return window?
You can request a return within [Insert: 7/14/30] days of delivery, subject to eligibility conditions. Please see our Refund & Returns Policy for details.
15) What items are not returnable?
Final-sale items, gift cards, and certain hygiene-sensitive items (if applicable) may not be eligible for return. Please check the Refund & Returns Policy.
16) Who pays for return shipping?
- If the return is due to customer preference (e.g., change of mind/wrong size selected), the customer typically pays return shipping.
- If the return is due to our fault (wrong/defective/damaged item), we will cover reasonable costs or offer an appropriate solution.
17) How long does it take to get a refund?
After we receive and inspect your return, approved refunds are typically processed within [Insert: 3–10] business days to the original payment method. Bank processing times may vary.
Issues With Orders
18) My item arrived damaged. What should I do?
Contact us within [Insert: e.g., 7] days of delivery with your order number and clear photos/videos of the issue and packaging label. We will review and offer a solution (replacement/refund).
19) I received the wrong item / missing item. What should I do?
Contact us within [Insert: e.g., 7] days of delivery with your order number and details. We will verify and resolve it as quickly as possible.
20) My package shows “Delivered” but I didn’t receive it.
Please check with household members/neighbors and your local carrier first. If you still can’t locate it, contact us and we’ll assist with the next steps.
Account & Privacy
21) Do I need an account to order?
No, you can check out as a guest. Creating an account may make it easier to track orders and save your information.
22) How do you handle my personal information?
We only use your information to process orders, provide support, and improve your experience. Please read our Privacy Policy for details.
Contact
23) How can I contact customer support?
Email: ccscoops2026@outlook.com
Phone: +86 13065423797
Please include your order number for faster assistance.
