This Refund and Returns Policy applies to purchases made on https://yyybao.com/ (the “Site”) operated by Yiibao Clothing Trading Company, Xinghai District, Haicheng City (“we,” “us,” or “our”). Please read this policy carefully before placing an order.
Contact:
Email: ccscoops2026@outlook.com
Phone: +86 13065423797
1. Return Eligibility
You may request a return under the following conditions:
- The return request is submitted within [Insert: e.g., 7/14/30] days of delivery.
- Items must be unused, unwashed, unworn, and in original condition with original tags/packaging (if applicable).
- You can provide proof of purchase (order number, email confirmation, receipt).
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable / Non-Refundable Items
Unless otherwise required by applicable law, the following are generally non-returnable:
- Items marked “Final Sale” / “Non-Returnable”
- Gift cards
- Items damaged due to misuse, improper washing, or normal wear and tear
- Customized or personalized items (if you offer customization)
- Hygiene-sensitive items (e.g., underwear, swimwear) if opened/used, where permitted by law
If you are unsure whether an item is eligible, contact us before returning.
3. How to Start a Return
To initiate a return, please email ccscoops2026@outlook.com with:
- Order number
- Item(s) you want to return
- Reason for return
- Photos/videos (required for damaged/incorrect items)
If your return is approved, we will provide return instructions. Please do not send items back without authorization, as unapproved returns may not be processed.
4. Return Shipping
4.1 Who Pays for Return Shipping
- Customer-initiated returns (e.g., change of mind, wrong size selected): customer is responsible for return shipping costs.
- Our fault returns (wrong item, defective item, damaged in transit): we will cover reasonable return shipping costs or offer an alternative solution (replacement/partial refund), depending on the case.
Note: Shipping fees (including express shipping) are generally non-refundable, except where required by law.
4.2 Return Address
Return address will be provided after approval.
Return Address: [Insert Return Address]
5. Exchanges
If you want an exchange (e.g., different size/color), please contact us. Exchanges are subject to stock availability.
- If the exchange is due to customer preference, customer may be responsible for shipping costs.
- If the exchange is due to our fault, we will cover reasonable shipping costs.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within [Insert: e.g., 7] days of delivery with:
- Order number
- Clear photos/videos of the product issue and packaging label
After verification, we will offer one of the following:
- Replacement at no extra cost
- Partial refund
- Return & full refund (case-by-case)
7. Refunds
7.1 Refund Processing Time
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection. If approved, your refund will be processed within [Insert: e.g., 3–10] business days to your original payment method.
7.2 Refund Amount
Refunds typically include:
- The cost of the returned item(s) (if approved)
Refunds typically do not include:
- Original shipping fees (unless required by law or the return is due to our fault)
- Return shipping fees (for customer-initiated returns)
8. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank/credit card account again.
- Contact your card issuer/bank—processing time can vary.
- If you still need help, email us at ccscoops2026@outlook.com with your order number.
9. Cancellations
- Orders may be canceled before shipment by contacting us as soon as possible.
- If the order has already shipped, it cannot be canceled and must follow the return process after delivery.
- If you request cancellation after processing has begun, a handling fee may apply [optional: insert if you charge fees].
10. Chargebacks & Fraud Prevention
If you have an issue with your order, please contact us first so we can help resolve it. Fraudulent chargebacks or false claims may result in account restrictions and further action where permitted.
11. Policy Updates
We may update this Refund and Returns Policy from time to time. Updates will be posted on the Site with a revised “Effective Date.”
12. Contact Us
Yiibao Clothing Trading Company, Xinghai District, Haicheng City
Email: ccscoops2026@outlook.com
Phone: +86 13065423797
Website: https://yyybao.com/
